We truly apologize If a package is lost or stolen! The customer must contact Cheeks2Socks within 3 days of the delivery date. Packages lost or stolen with a confirmed delivery address placed upon ordering is not the responsiblity of Cheeks2Socks. Upon receiving a customer inquiry for a lost or stolen package, Cheeks2Socks will confirm the address for delivery, date of the delivery, tracking details and carrier information so the customer can investigate further. After the customer follow up with the carrier, and is still unable to verify delivery, please email cheeks2socks@gmail.com so we can assist further.